DIAL

AI connection support

For help with the Dial connection, email sam@macromatic.space.

Connecting your existing account

With the latest Dial app, choose Approve in Dial on the connection page, review the assistant, account and permissions, then allow the connection. Dial returns to your browser automatically, where a progress indicator stays visible until the connection finishes. If the browser cannot confirm the original session, or an older app asks for a code, choose Show connection code in the original window and Use a code instead in Dial. Only enter a code from a connection you started yourself.

If you skipped signup, this uses your existing guest account and food history without requiring an email or password. Adding Apple sign-in to that same account is optional. If Apple is already linked to another Dial account, stop and contact support rather than switching accounts or creating another food log.

If Dial does not open, update the app or use the web sign-in fallback. Use the same sign-in method you use in Dial. If you use Sign in with Apple on your phone, choose Apple on the connection page. Older guest-only app versions need the app update or Apple linked to their existing account before web sign-in can work. Expired requests should be restarted from the assistant.

Checking a saved meal

In ChatGPT or Claude, check the calendar date and time zone and confirm the reviewed meal, then open today's food log in Dial. If the entry is not visible, close and reopen Dial while online to refresh it. Keep Dial updated to receive synchronization improvements.

Connection activity

Dial measures whether setup completes and whether connector requests succeed so we can improve reliability. These metrics do not include your food, nutrition or weight values. See the connection privacy notice for details.

Weight tracking

If your existing connection only has food permissions, reconnect Dial from your assistant and approve the additional weight permissions. Update Dial before using app approval, or use Apple/email sign-in on the web. Ask “What is my recorded weight in Dial?” or “Record today’s weight as 170 lb in Dial.” Include lb or kg and confirm the measurement before saving. Weight saves and corrections currently apply to today; past days can be viewed. A changed record requires a fresh read before retrying, so a phone edit is not silently replaced.

Tracking permissions and older apps

Broader versioned tracking permissions are not offered for new public connections in this release. Workout access remains upcoming and inactive. Existing food and weight access is unchanged. A future rollout must first support exact scope/version approval in the Dial app or a tested explicit browser flow; an older app must reject an unsupported request without granting access. Update Dial, or return to the original connection window and use Apple/email sign-in for the same account. A guest account needs a compatible app or Apple linked to that same account. Support cannot widen a grant, remove expected permissions, or bypass consent. The primary approval action includes the displayed duration.

Expired connections and corrections

A connection expires after 30 days; reconnect when prompted. If a food changed on your phone while the assistant was preparing a correction or undo, ask it to refresh the log and review the current entry before retrying. This protects the change you made on your phone.

What to include in a support request

Tell us your Dial app version, the date and time zone involved, and the error message. Share only the information needed to explain the problem. Do not send passwords, sign-in codes, connection tokens, medical records or an entire chat transcript.